HELP FOR GROWN-UPS
We can help.
Contact ScribbleScout at contact@buildsbythor.com. ScribbleScout is operated by BUILDS By Thor LLC, Arizona, USA.
If a drawing has not saved
Keep the studio open. Choose Retry save, and use Grown-ups to make an editable backup with pending marks when offered. Avoid clearing browser data or closing the drawing while trying to recover unsaved work.
Drawings stay in this browser on this device. Signing in on another browser does not bring them back. Editable backups can be imported into the studio; a PNG is a finished picture rather than an editable backup.
If a purchase is missing
Sign in with the same parent Google account used for the purchase. Open Creative choices and purchases, check purchase history and choose Restore purchases. If device activation was interrupted, choose Activate purchases on this device. These actions do not start another checkout.
Check an existing purchase before trying to buy it again. A Stripe return page alone does not confirm payment. If access still looks wrong, contact support with the collection or membership name, approximate charge date and amount, and a safe order reference if available.
Cancel a membership or request a refund
Choose Manage subscription on the purchases page to open Stripe's portal. Canceling stops renewal at the end of the paid period. Buying lifetime access does not automatically cancel a membership.
To request a full refund of a website charge, email contact@buildsbythor.com within 14 calendar days of that charge. Collections, lifetime, first membership charges and renewals are included. Cancellation and a refund are separate actions. We verify the parent and payment before processing a refund. See the full refund policy.
Parent-account help
If you previously saved an account recovery code, enter it only in the recovery form on the parent account page. Keep that code private. A recovery code protects account access and does not back up drawings.
For account-data access, correction or deletion requests, email support. We verify ownership before changing account or purchase records. Emailing a matching address or sending a screenshot alone is not proof of account ownership. A data request does not automatically cancel billing or remove drawings stored in a browser.
What to include in your message
Describe what happened, your browser and device version, and the approximate time. For billing help, include only the offer, charge date and amount, and a safe purchase reference if available.
Do not send children's artwork, passwords, cookies, account recovery codes, purchase-access tokens, full card numbers or private keys. We will explain any further verification needed.
This opens your own mail application. It does not send a message automatically.